1wi Privacy Policy — How We Protect Your Personal Data

1. Introduction

1wi ("we", "us", "our") operates the online gaming and casino platform accessible at 1wi.top. As part of running this platform, we collect and process certain personal information about our users. We understand that your personal data is important to you, and we are committed to handling it responsibly.

This Policy tells you what information we collect when you visit our site, create an account, make a deposit or withdrawal, use our casino games, or place sports bets. It also explains your rights regarding that data and how you can exercise them.

This Policy should be read alongside our Terms and Conditions, which govern the overall use of the 1wi platform. By using 1wi, you agree to both documents.

2. What We Collect

We collect personal information in several ways — directly from you when you register or interact with the platform, and automatically through your use of the site and app.

Information you give us directly:

• Full name, date of birth, and gender (required at registration)
• Email address and phone number
• Residential address in Pakistan
• Government-issued identity documents (CNIC or passport) — collected during verification
• Payment method details such as your JazzCash or Easypaisa account number, bank account number, or card details
• Any correspondence you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and features used
• Session logs including login times, bets placed, and transactions completed
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Data

The information we collect is used to provide, operate, and improve the 1wi platform. More specifically, we use your data to:

• Create and manage your 1wi account
• Verify your identity and confirm that you meet the minimum age requirement of 18 years
• Process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfers, cards, and other supported mobile wallets
• Provide customer support and respond to your queries
• Send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts
• Detect and prevent fraud, money laundering, and other prohibited activities
• Personalise your experience, including recommending relevant games and promotions
• Analyse platform usage to improve features and fix bugs
• Comply with any applicable legal obligations

We process your data based on the performance of our contract with you (running your account), legitimate interests (security and fraud prevention), and legal compliance. We do not use your data for purposes that are incompatible with those listed above.

4. Sharing Your Data

1wi does not sell your personal data to any third party. We may share your information only in the following limited circumstances:

All third parties who receive your data are bound by contractual obligations to protect it and to use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing or commercial purposes.

5. Payment Data

When you make a deposit or request a withdrawal on 1wi, you provide payment information such as a JazzCash number, Easypaisa wallet ID, bank account details, or card number. This information is processed by our payment partners who operate their own security infrastructure.

1wi does not store full card numbers or sensitive payment authentication data on our own servers. Payment tokenisation is used where applicable to reduce risk. You should also review the privacy policies of the payment service providers you use, as their policies govern the data you share directly with them.

All financial transactions on 1wi are conducted in PKR. If you notice any suspicious transaction in your account, please contact our support team immediately.

6. Cookies & Tracking

1wi uses cookies and similar technologies to make the platform work properly, to remember your preferences, and to understand how users interact with our site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are necessary for the platform to function. They manage your login session, keep your account secure, and remember your language preferences. You cannot opt out of these without affecting platform functionality.
• Functional cookies: These remember choices you have made — for example, your preferred payment method or game settings — to give you a smoother experience.
• Analytics cookies: These help us understand which pages and features are most used, how long users spend on the platform, and where technical issues occur. This data is aggregated and does not identify you individually.
• Preference cookies: These store display preferences such as theme settings and notification choices.

You can manage cookie settings through your browser. Note that blocking certain cookies may affect your ability to use some features of the 1wi platform, including staying logged in.

7. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period after closure to satisfy any legal or compliance obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period afterwards as required by applicable regulations.
• Transaction records including deposits, withdrawals, and bet history are retained for a minimum of five years for financial compliance purposes.
• Customer support correspondence is retained for up to two years after the last interaction.
• Analytics and session data is retained in aggregated, anonymised form and does not identify individual users after processing.

When data is no longer required, it is securely deleted or anonymised in a way that means it can no longer be linked back to you. If you request account deletion, we will action this within a reasonable timeframe, subject to any legal retention obligations that prevent immediate deletion.

8. Security Measures

Protecting your data is a priority at 1wi. We implement a range of technical and organisational measures to guard against unauthorised access, accidental loss, alteration, or disclosure of your personal information.

• Encryption: Data in transit is protected using TLS (Transport Layer Security). Sensitive data at rest is encrypted using industry-standard algorithms.
• Access controls: Only authorised 1wi staff and systems can access personal data, and only to the extent necessary for their role.
• Two-factor authentication: We strongly recommend enabling two-factor authentication on your account for an additional layer of protection.
• Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address vulnerabilities.
• Incident response: We have procedures in place to detect and respond to data security incidents. If a breach occurs that affects your rights, we will notify you as required.

9. Your Rights

As a user of 1wi, you have rights over your personal data. We respect these rights and will respond to requests within a reasonable timeframe. You can:

• Access your data: Request a copy of the personal information we hold about you.
• Correct your data: Ask us to update or correct inaccurate information on your account.
• Delete your data: Request deletion of your personal data, subject to any legal retention requirements that may apply.
• Restrict processing: Ask us to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
• Object to processing: You can object to us processing your data where we rely on legitimate interests as the legal basis, unless our interests override yours.
• Data portability: In some cases, you may request that your data be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact our support team via live chat or email us at [email protected] (display only — not a clickable link). We will verify your identity before processing any request and aim to respond within 30 days.

10. Minors

The 1wi platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. During registration, we require users to confirm their date of birth, and we carry out identity verification to ensure compliance with this requirement.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 1wi, please contact our support team so we can investigate and act promptly.

Parents and guardians are encouraged to use available device and browser controls to prevent minors from accessing online gaming platforms. For more information on managing screen time and content access, visit our Responsible Gaming page.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in the platform, new services we offer, or shifts in applicable legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

Where changes are material — meaning they could meaningfully affect how your data is used — we will notify you via email or an in-platform notification before those changes take effect. We encourage you to review this Policy periodically so you remain informed about how your data is handled.

Continued use of 1wi after any updates to this Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact us to request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 1wi handles your personal data, our support team is available around the clock and ready to help.

You can reach us through the live chat feature available on the platform, or you can write to us at [email protected] — please note this address is shown for reference only and is not a clickable link.

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can verify your identity and respond as quickly as possible. We aim to acknowledge all requests within 48 hours and resolve them within 30 days.